Terms & Conditions

This website is operated by Polaris Journeys ehf, company ID 571122-1700, Sámstaðir, 861 Hvolsvöllur, Iceland ("Polaris Journeys", "we", "us"). We are listed by the Icelandic Tourist Board as a licensed travel agency under licence number 2023-003.

These terms govern your use of this website, enquiries to us and journeys booked with us. A written quotation, itinerary and booking confirmation may contain additional journey-specific terms. Those terms form part of your contract, but they cannot reduce rights that mandatory law gives you. If a journey-specific term conflicts with these general terms, the journey-specific term takes priority only to the extent permitted by law.

A journey will generally be a package under Iceland's Act No. 95/2018 on Package Travel and Linked Travel Arrangements when at least two different types of travel service are combined for the same trip in circumstances covered by that Act. Mandatory rights under the Act apply whether or not a journey is described as a package in our documents.

Before you are bound by a package-travel contract, we will provide the applicable statutory information form and the required information about the journey's main characteristics, total price, payment arrangements, minimum participant numbers, passport and visa requirements, health formalities, cancellation rights and insurance. Your booking confirmation will identify the organizer, relevant contacts, insolvency protection and complaint process. These terms supplement that information and do not replace it.

Sending an enquiry through this website or by email is free and creates no obligation on either side. Information discussed during an enquiry is not a confirmed offer or booking.

A booking is made only when we have provided a written quotation and the applicable booking information, you have accepted them, we have received any required deposit or payment, and we have confirmed the booking in writing on a durable medium such as email. All arrangements remain subject to availability until that confirmation is issued. We may decline an enquiry or proposed booking before confirmation.

The person making a booking confirms that they have authority to accept the contract for every traveller named in it and will ensure that those travellers receive the booking documents. The lead traveller is responsible for communications and payments on behalf of the group, without affecting each traveller's statutory rights.

The total price, currency, included services, taxes, known additional costs, deposit, balance deadline and accepted payment method will be stated in your written quotation or invoice. You are not responsible for an additional fee or cost that we were required to disclose before booking but did not disclose. Any optional extra requires your express agreement.

Payments must be made in full by the stated deadlines. If a payment remains overdue after reasonable notice, we may treat the booking as cancelled by you and apply the agreed cancellation charge, subject to applicable law.

The price of a package may be increased after booking only if the contract expressly reserves that right, gives you a corresponding right to a price reduction, and states how a change is calculated. An increase may reflect only changes in passenger transport costs caused by fuel or other power sources, taxes or fees imposed by third parties, or relevant exchange rates. We must give you a clear calculation and explanation on a durable medium no later than 20 days before departure. If an increase reaches the statutory threshold for a significant change, you may accept it or end the contract and receive the refund required by law.

You may transfer a package booking to another person who satisfies all conditions applying to the journey by notifying us on a durable medium within a reasonable time before departure. Notice given at least seven days before departure is always considered reasonable. We may charge only the actual, reasonable cost of the transfer and will provide evidence of that cost. You and the person receiving the booking are jointly responsible for the outstanding balance and transfer cost.

You may cancel before departure by notifying us on a durable medium. A cancellation takes effect when we receive it. We may deduct the reasonable cancellation charge stated in your booking terms. The charge must reflect the timing of cancellation and our expected loss. If no standard charge was agreed, the charge will reflect our lost income as permitted by law, and we will justify it on request.

You may cancel a package without a cancellation charge if unavoidable and extraordinary circumstances at or near the destination significantly affect performance of the package or carriage to the destination, or in another circumstance that gives you that right under Act No. 95/2018. You will receive the refund due within 14 days after cancellation, but no additional compensation is due solely because of that cancellation.

Requested changes are subject to availability. We will tell you about any additional supplier or administration cost before making a change, and will charge no more than the amount permitted by the contract and applicable law.

Before departure, we may make a change other than a price change only where the contract permits it and the change is insignificant. We will tell you about the change on a durable medium. If a proposed change is significant, an accepted special requirement cannot be met, or a price increase exceeds the statutory limit, we will explain the effect on price, the time allowed to respond and any replacement package offered. You may accept the change or cancel. If you cancel, we will refund all payments due within 14 days. A price reduction applies if an accepted change results in a lower-quality package.

We may cancel a package because the stated minimum number of participants was not reached only if the booking terms gave the minimum number and we notify you no later than 20 days before a journey longer than six days, seven days before a journey lasting two to six days, or 48 hours before a journey shorter than two days. We may also cancel if unavoidable and extraordinary circumstances prevent performance and we notify you without undue delay before departure.

When we cancel in either of those circumstances, we will provide a full refund within 14 days. Additional compensation may not be due where the law provides an exception, but this does not affect any other mandatory right.

You must provide complete and accurate names, contact details, traveller information and other information reasonably needed to arrange the journey. Tell us promptly about any error or change. You are responsible for costs or losses caused by inaccurate, incomplete or late information, to the extent permitted by law.

We will provide the general passport, visa and destination health information required by law before booking. Each traveller remains responsible for obtaining and carrying the documents and meeting the requirements that apply to their nationality and circumstances. You must tell us before booking about mobility, medical, dietary or other requirements that may affect the journey so that we can provide suitability information and assess whether arrangements can reasonably be made.

You and your party must comply with applicable laws, safety instructions and reasonable requirements of our suppliers. We strongly recommend travel insurance appropriate to the journey, including cancellation, medical treatment, repatriation and personal belongings cover. If insurance is mandatory for a particular journey, this will be stated in its booking conditions.

We may take proportionate steps, including ending a traveller's participation, if their conduct is unlawful, unsafe, abusive or materially disruptive. We will consider the circumstances and our duty to assist before doing so. Any refund or additional cost will be determined under the contract and applicable law.

For a package, we are responsible for the proper performance of all travel services included in the contract, including services performed by other suppliers. If you discover a failure during the journey, tell us or the contact identified in your booking documents without undue delay and allow a reasonable time for it to be remedied, unless an immediate remedy is required or we refuse to remedy it.

Where the law permits, you may remedy a failure yourself and recover necessary costs if we do not remedy it within a reasonable time. Depending on the circumstances, you may also be entitled to suitable alternative arrangements, repatriation, a price reduction, termination or compensation. Statutory exceptions may apply where a failure is attributable to the traveller, an unrelated third party and was unforeseeable or unavoidable, or unavoidable and extraordinary circumstances.

We will provide appropriate assistance without undue delay when a traveller is in difficulty, including information about health services, public authorities, communications or alternative travel arrangements. We may charge the actual cost of assistance only where the traveller caused the difficulty intentionally or through negligence and the law permits the charge. Where unavoidable and extraordinary circumstances prevent an included return journey, accommodation and repatriation rights apply as provided by law.

As a licensed seller of package travel, Polaris Journeys participates in Iceland's statutory insolvency-protection system. The Travel Insurance Fund protects qualifying payments for package travel and linked travel arrangements that cannot be performed because of a seller's insolvency or bankruptcy, and covers repatriation where passenger transport is included. The Icelandic Tourist Board administers claims and publishes current licence information.

Content on this website describes the kinds of journeys we design. Itineraries shown are illustrative examples, not offers; availability, routing and seasonal conditions vary. We take care to keep information accurate but do not warrant that every detail is current at all times.

The content of this website (text, artwork and logos) belongs to Polaris Journeys ehf or its licensors and may not be reproduced without permission.

You agree to use this website and our services lawfully and responsibly. You must not attempt to disrupt or gain unauthorised access to the website, submit unlawful or deceptive content, impersonate another person, or use automated systems to send enquiries or extract content without permission.

We handle personal information in accordance with our Privacy Policy. Information needed to plan or operate a journey may be shared with relevant suppliers and service providers as described in that policy.

Nothing in these terms limits any statutory consumer right or excludes or limits liability where doing so would be unlawful. Liability for package travel is governed by Act No. 95/2018 and other applicable law. Any limitation established by a binding international convention or other law for a particular travel service applies where legally available.

For use of the website itself, we are not liable for loss caused by reliance on illustrative or out-of-date content, temporary unavailability, or third-party websites, except where liability cannot lawfully be excluded. To the fullest extent permitted by law, we are not liable for indirect or consequential loss arising solely from use of the website.

We may update these terms by publishing a new version on this page. The updated terms apply to website use from the date shown, but they do not change the agreed terms of an existing booking unless required by law or agreed with you in writing.

Tell us about a problem as soon as possible so that we have an opportunity to resolve it. A formal complaint should be sent to info@polarisjourneys.com with the booking reference and relevant evidence. We will acknowledge it and respond within a reasonable time.

The Icelandic Consumer Agency supervises the Package Travel Act and business practices. Consumers may also seek guidance from the Consumers' Association of Iceland or, for qualifying cross-border EEA disputes, the European Consumer Centre in their home country. Your booking confirmation will identify any applicable out-of-court complaint procedure.

These terms are governed by Icelandic law. Disputes are subject to the jurisdiction of the Icelandic courts, without limiting any mandatory consumer right to bring a claim in another competent forum.

Polaris Journeys ehf, company ID 571122-1700, Sámstaðir, 861 Hvolsvöllur, Iceland. Email: info@polarisjourneys.com. Phone: +354 897 6603.